Effective Date: November 16, 2024
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your use of the website ugcvideocreators.com (the “Site”), operated by ugcvideocreators.com (“we,” “us,” or “our”). By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services or access our website.
1. Use of Our Services
By using the services provided on ugcvideocreators.com, including custom UGC video creation services, you agree to:
- Provide accurate and complete information as required for processing your orders.
- Use our services only for lawful purposes and in accordance with these Terms.
- Be responsible for the content you submit to us for the creation of videos, ensuring that it does not violate any laws or infringe upon any third-party rights, including copyright, trademarks, or privacy rights.
We reserve the right to refuse or cancel orders that violate our policies or involve unlawful activities.
2. Orders and Payments
When you place an order on ugcvideocreators.com, you agree to provide accurate and complete information and to pay the agreed-upon fees for the services rendered.
- Pricing: All pricing is displayed on our website and is subject to change. Any pricing changes will be communicated to you before we begin any new work.
- Payment Methods: Payments must be made through the accepted payment methods on the website.
- No Refunds: Due to the nature of our digital and virtual services, we do not offer refunds once services have been rendered. However, we offer 100% satisfaction guarantee with unlimited revisions as per the terms specified.
3. Delivery Time
- Our typical delivery time for custom UGC videos is between 7 to 14 business days from the date of order confirmation, depending on the scope of the project.
- While we strive to deliver within this timeframe, delays may occur due to factors beyond our control. We will notify you of any such delays.
4. Revisions and Satisfaction Guarantee
We offer unlimited revisions within a reasonable scope until you are satisfied with the final video. However, revisions must be based on the original brief you provided and should not require substantial changes beyond the initial project scope.
If you are not satisfied with the final video, we will work with you to make the necessary revisions. If we are unable to meet your expectations after multiple revisions, we will discuss possible alternative solutions.
5. Intellectual Property Rights
- Ownership of Materials: You retain ownership of any content you provide for video creation (e.g., logos, scripts, images). However, by submitting content to us, you grant us a license to use, modify, and reproduce this content as necessary for fulfilling your order.
- Our Content: We retain all rights, including copyright, to the final video and any other content we create for you unless explicitly agreed otherwise in writing. You are granted a license to use the video for your intended business purposes, as outlined in the project terms.
6. Prohibited Uses
You may not use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair the website or interfere with any other party’s use of the services. This includes, but is not limited to:
- Submitting or promoting content that infringes on intellectual property rights or violates privacy rights.
- Using our services for fraudulent or illegal activities.
- Uploading viruses, malware, or other harmful content that could harm our website or users.
7. Limitation of Liability
To the fullest extent permitted by law, ugcvideocreators.com shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services, including but not limited to loss of revenue, profits, or business opportunities.
We are not responsible for any damages, losses, or expenses caused by errors or omissions in the information provided on our website or by issues related to the performance of our services.
8. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in the Privacy Policy.
9. Termination of Services
We reserve the right to suspend or terminate your access to our website and services at our discretion if we believe you have violated these Terms or engaged in unlawful behavior. If we terminate your account, you will no longer have access to the services, and any outstanding payments will still be due.
10. Indemnification
You agree to indemnify, defend, and hold harmless ugcvideocreators.com, its affiliates, employees, and partners from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your use of our website or services or any violation of these Terms.
11. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised Terms will be effective as of the “Effective Date” noted at the top. We encourage you to review these Terms periodically to stay informed about any updates.
12. Governing Law and Dispute Resolution
These Terms and Conditions will be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration in India, in accordance with the rules of [the relevant arbitration body]. You agree to submit to the exclusive jurisdiction of the courts in India for any disputes not subject to arbitration.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
- For General Inquiries: hi@ugcvideocreators.com
- For Support: support@ugcvideocreators.com
- For Contact: contact@ugcvideocreators.com