Effective Date: November 16, 2024
At ugcvideocreators.com, we strive to provide high-quality custom UGC (User-Generated Content) videos that meet your expectations. However, due to the nature of our digital services, we have established the following Return & Refund Policy to ensure clarity and transparency:
1. No Refunds Policy
Due to the digital and personalized nature of our services, we do not offer refunds once the video creation process has started. Once payment is made, we begin working on your custom UGC video, and as the services are digital, they cannot be returned or resold.
2. 100% Satisfaction Guarantee with Unlimited Revisions
We are committed to ensuring your satisfaction with our services. While we do not offer refunds, we offer a 100% satisfaction guarantee and provide unlimited revisions to ensure that the final video meets your expectations. If you are not satisfied with the video delivered, you can request revisions as per the following terms:
- Revisions Scope: Revisions should align with the original project brief and objectives. We will work with you to refine the video until you are satisfied.
- Revision Process: You can request revisions by providing specific feedback on what needs to be adjusted. Revisions will be carried out in a timely manner within the scope of the project.
- Reasonable Changes: While we offer unlimited revisions, excessive or unrelated changes beyond the original brief may be subject to additional charges, and we may discuss the feasibility of such requests with you.
3. Delivery and Quality of Work
We aim to deliver high-quality UGC videos that represent your brand and meet your business objectives. If the delivered video does not meet the agreed-upon quality or is significantly different from the brief you provided, we will work with you to make the necessary corrections or revisions.
4. Process for Disputes or Concerns
If you have concerns about the service or the quality of the delivered video, please contact us as soon as possible. We are happy to discuss your concerns and work toward a resolution.
To initiate a request for revisions or to express dissatisfaction, please contact us at support@ugcvideocreators.com. We will evaluate the issue and work with you to resolve it.
5. Change of Mind or Cancellations
If you wish to cancel your order before the video creation process begins, you can request a cancellation and receive a refund of any upfront payment made. However, once the production process has started, cancellations and refunds will not be possible.
6. Delivery Time and Delays
Our typical delivery time for custom UGC videos is between 7 to 14 business days, depending on the scope of the project. If there are delays in delivering the final product, we will notify you promptly and provide an updated timeline.
We are not responsible for delays caused by unforeseen circumstances beyond our control, such as technical issues or external factors.
7. Customer’s Responsibilities
To ensure the timely delivery and quality of the final video, you must:
- Provide all necessary materials and information upfront, as requested.
- Communicate clearly about your expectations and objectives.
- Respond promptly to requests for feedback or approvals during the revision process.
8. Exceptions
Please note that ugcvideocreators.com reserves the right to review and assess special cases where there may be exceptional circumstances. In such cases, we may, at our discretion, provide partial refunds or offer other forms of resolution.
9. Contact Us
If you have any questions or concerns regarding this Return & Refund Policy, or if you’d like to discuss any issues with your order, please contact us:
- For Support and Refund Inquiries: support@ugcvideocreators.com
- For General Inquiries: hi@ugcvideocreators.com
- For Contact: contact@ugcvideocreators.com