Delivery Policy

Effective Date: November 16, 2024

At ugcvideocreators.com, we aim to deliver high-quality custom UGC (User-Generated Content) videos to help you promote your brand effectively. This Delivery Policy explains our delivery process, timelines, and how we manage the final product to ensure a smooth experience for our clients.

1. Delivery Timeframe

Our typical delivery time for custom UGC videos is between 7 to 14 business days from the date your order is confirmed and payment is received. The exact delivery time will depend on the scope of your project, the complexity of your requirements, and the availability of necessary content provided by you (e.g., scripts, images, logos).

  • Standard Delivery Time: 7 to 14 business days.
  • Business Days: Monday through Friday, excluding weekends and public holidays.

Once your order is placed and we receive all the necessary details and content, we begin working on your custom video project. If there are any potential delays in meeting the expected delivery time, we will notify you in advance and provide a new estimated timeline.

2. Video Delivery Method

Once your custom UGC video is ready, we will deliver it to you via the following methods:

  • Email Delivery: We will send the final video file to the email address you provided during the order process. The video will be sent as an attachment or through a cloud file-sharing link (such as Google Drive or Dropbox), depending on the file size.
  • Client Portal/Account: If applicable, you will be able to download the video directly from your client account or portal on our website.

If the video file exceeds the attachment size limits of your email, we will provide you with a secure download link.

3. Delivery Confirmation and Acceptance

After the final video is delivered, we will send you an email confirmation with a link to access the video. At that time, you can review the video and provide feedback or request any revisions if necessary.

Please note that once the video has been delivered and your feedback has been incorporated, it will be considered finalized unless additional revisions are requested and agreed upon.

4. Revisions Process

If you request revisions to the video after the initial delivery, we will make unlimited revisions in accordance with our Satisfaction Guarantee policy. Please review the video carefully and provide clear feedback to ensure the final product meets your expectations.

Revisions will be completed based on the following:

  • Timely Feedback: You are expected to provide feedback or revision requests within 7 days of receiving the initial delivery. If you do not respond within this time frame, we may consider the project complete.
  • Scope of Revisions: Revisions must fall within the original scope of the project and the brief you provided. Extensive changes may require additional charges or may be considered as a new project.

5. Delays and Communication

While we strive to deliver your videos on time, delays may occasionally occur due to various reasons, such as:

  • Technical issues during production.
  • Delays in receiving necessary feedback or materials from the client.
  • External factors beyond our control (e.g., holidays, internet outages, etc.).

In the event of any delays, we will notify you promptly and provide an updated delivery timeline.

6. Final Product Format

The final video will be delivered in the format(s) specified during the ordering process (e.g., MP4, MOV, etc.). If you need the video in a specific format, please inform us prior to placing the order. If we are unable to meet your format request due to technical constraints, we will work with you to find an alternative solution.

7. Ownership of Content

Upon final delivery of your custom UGC video, you retain full ownership of the video and the rights to use it for your brand or business. We will provide you with the video in a resolution and format suitable for online use, marketing, and other commercial purposes.

Please note that we retain the right to showcase your video as part of our portfolio, unless you request otherwise.

8. Changes to the Delivery Policy

We reserve the right to modify or update this Delivery Policy at any time. Any changes will be reflected on this page with an updated “Effective Date” at the top. We encourage you to review this policy periodically to stay informed about any updates to the delivery process.

9. Contact Us

If you have any questions or concerns about the delivery process, or if you need assistance with accessing your final video, please feel free to contact us: